Tundra Tone Privacy Policy

At Tundra Tone, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy outlines how we collect, use, disclose, and protect information when you interact with our online platform and avail yourself of our music and instrument services, including custom guitar and bass manufacturing, amplifier repair and modification, vintage instrument restoration, sound system installation, music education workshops, instrument rental, and accessories sales.

1. Information We Collect

We collect various types of information in connection with the services we provide:

• Personal Identification Information: This includes your name, address, email address, phone number, and payment information (such as credit card details) when you make a purchase, rent an instrument, sign up for a workshop, or engage with our custom services.
• Service-Related Information: Details regarding your custom instrument specifications, repair requests, restoration preferences, rental history, workshop registrations, and communication preferences.
• Communication Data: Records of your communications with us, including emails, phone calls, and any messages sent through our online platform.
• Technical Data: Information gathered through cookies and similar technologies, such as your IP address, browser type, operating system, referring URLs, and how you interact with our online platform. This helps us improve our site's functionality and user experience.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide Services: Fulfilling orders for custom instruments, managing repairs and restorations, processing instrument rentals, facilitating workshop registrations, and delivering sound system installations.
• To Process Transactions: Handling payments and invoicing for our products and services.
• To Communicate with You: Sending service updates, responding to inquiries, providing customer support, and delivering information about your orders or bookings.
• For Marketing and Promotions: With your consent, sending you information about new products, services, events, and workshops that may be of interest to you. You can opt-out at any time.
• To Improve Our Services: Analyzing how our online platform is used to enhance functionality, services, and user experience.
• For Legal Compliance: Fulfilling our legal and regulatory obligations.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, shipping, and IT support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you of any such transfer.

4. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): Request the deletion of your personal data under certain circumstances.
• Right to Restrict Processing: Request that we limit the processing of your personal data under certain conditions.
• Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: Object to the processing of your personal data in certain situations, including for direct marketing.
• Right to Withdraw Consent: Withdraw your consent at any time where we rely on your consent to process your personal data.

To exercise any of these rights, please contact us using the details provided below.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. The precise retention period will vary depending on the type of data and the purpose of its use.

7. Cookies and Tracking Technologies

Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post any updates on this page, and the revised policy will take effect immediately upon posting.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Tundra Tone

1872 Pembina Highway, Suite 200

Winnipeg, Manitoba, R3T 2G7

Canada